Shipping policy

This policy explains where we ship, shipping fees, order processing, delivery estimates, order changes/cancellations, and delivery issue handling for orders placed on unitedfurniturellc.com.

1) Shipping Destination

  • We ship within the United States only.

  • International shipping is not available at this time.

2) Shipping Fees (Standard Shipping)

  • Free standard shipping on orders $120 or more.

  • A flat $15 standard shipping fee applies to orders under $120.

  • The applicable shipping fee is displayed at checkout before payment.

3) Order Processing Time

  • Orders are typically processed within 1–2 business days (excluding weekends and holidays).

  • Processing includes order verification, packing, and carrier pickup.

4) Estimated Delivery Time

  • Estimated delivery time is typically 3–7 business days after shipment.

  • Delivery timelines may vary due to carrier operations, weather, peak seasons, and destination-specific conditions.

5) Shipping Carriers & Delivery Methods

  • We ship using major U.S. carriers such as USPS, UPS, and FedEx, and we may also use regional carriers depending on the item, destination, and service availability.

  • Carrier selection is based on factors such as package size/weight, destination, and operational capacity. We cannot guarantee a specific carrier for every order.

  • Some larger or bulky items may ship via freight delivery. Freight deliveries may require appointment scheduling, and the carrier may contact you using the phone number provided at checkout.

  • When available, tracking details will be provided after shipment. Tracking updates may take 24–48 hours to appear after the carrier’s first scan.

6) Tracking

  • When available, tracking information is provided after your order ships.

  • Tracking updates may take 24–48 hours to appear after the carrier’s first scan.

7) Order Changes & Cancellations (Before and After Shipment)

  • If you need to change or cancel an order, contact us as soon as possible at info@unitedfurniturellc.com and include your order number.

  • Before shipment: If your order has not yet been processed or shipped, we will make a reasonable effort to cancel it. If approved, a refund will be issued to the original payment method (see refund timing in our Returns & Refund Policy).

  • After shipment: If the order has already shipped, we are unable to cancel it. You may request a return after delivery in accordance with our Returns & Refund Policy (eligibility applies).

  • If a shipment is returned due to an incorrect/incomplete address provided at checkout, or if delivery is refused, carrier return fees and/or shipping fees may apply.

8) Damaged, Defective, or Incorrect Items (Delivery Issues)

  • Please inspect your order upon delivery. If the item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@unitedfurniturellc.com.

  • Please include: (1) order number, (2) clear photos of the item, (3) photos of the outer packaging/labels, and (4) a brief description of the issue.

  • After review, we will provide an appropriate resolution as applicable (replacement parts, replacement, refund, or other solution).

9) Shipping Exceptions & Delays

  • While we aim to meet the delivery estimate, delays can occur due to factors outside our control (weather events, carrier disruptions, peak seasons, or remote-area service limitations).

  • If tracking has not updated for an extended period or shows delivered but you did not receive the package, contact us and we will assist with next steps.

Contact

Store name: United Furniture

Tel：+1 407-201-3199

E-mail：info@unitedfurniturellc.com

Address：3193 S John Young Pkwy,Kissimmee,Florida 34746,United States

Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)